FAQs2025-05-30T14:17:26+08:00
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General Enquiries
Do I have to create an account before placing an order?2025-03-24T11:27:48+08:00
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Creating an account helps streamline future purchases by saving your details and purchase history. However, you can also check out as a Guest for convenience.

How do I create an account?2025-03-24T11:28:01+08:00
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Follow these 3 simple steps:

1. Click on โ€˜Loginโ€™
2. Select โ€˜Create an Accountโ€™
3. Fill in your particulars and click โ€˜Submitโ€™

I canโ€™t log in to my account. What should I do?2025-03-24T11:28:12+08:00
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Double-check if you’ve entered the correct email and password. If the issue persists, try resetting your password.

I forgot my password. What should I do?2025-03-24T11:28:22+08:00
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Click on โ€˜Forgot Your Password?โ€™ and a new password will be sent to your email. Once received, you can log in and change it in your account settings.

Payment
What currency are the prices displayed in?2025-03-24T11:10:32+08:00
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All prices are in Singapore Dollars (SGD) and inclusive of the prevailing GST charge.

What payment methods do you accept?2025-03-24T11:28:40+08:00
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We accept Visa, Mastercard, AMEX, PayNow, GrabPay, and installment payments via Atome and Grab PayLater!

Can I pay in installments?2025-03-24T11:28:54+08:00
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Yes, you can pay in 3x interest-free monthly installments with Atome or 4x interest-free monthly installments with Grab PayLater..

How do I checkout via Atome?2025-03-24T11:29:11+08:00
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Click here for details on completing your checkout via Atome.

How do I checkout via Grab PayLater?2025-03-24T11:29:16+08:00
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Click here for details on completing your checkout via Grab PayLater.

Is it safe to use my credit card on your website?2025-03-24T11:36:11+08:00
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Yes, your payment information is securely processed by Stripe and we do not store your credit card details. Learn more about Stripeโ€™s security policy here.

Orders
How do I know if my order has gone through?2025-03-24T11:23:59+08:00
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You will receive a confirmation email with your order number. If you donโ€™t see it in your inbox, check your junk folder. If payment was processed but no confirmation was received, contact us at enquiry@esteticabeauty.com.

Can I change my order after placing it?2025-03-24T11:29:46+08:00
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Once an order is processed, changes are not possible. Please double-check your order details before making payment. If you have any concerns, contact us at enquiry@esteticabeauty.com.

Can I cancel my order?2025-03-24T11:29:54+08:00
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Orders are processed immediately and cannot be cancelled after payment confirmation.

Where can I find my order ID?2025-03-24T11:30:03+08:00
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Your order ID will be in the confirmation email you receive after placing your order. Keep it handy for any future inquiries.

Others
Is there someone I can contact if my question isnโ€™t answered above?2025-03-24T11:26:31+08:00
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Yes! Feel free to email us at enquiry@esteticabeauty.com, and weโ€™ll get back to you as soon as possible.

Where can I get more information about รฉst.lab?2025-03-24T11:37:06+08:00
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Click here to learn more about รฉst.lab.

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