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FAQ
You have the option of creating an account to facilitate future purchases as all required details and purchase history will be linked to your account once you log in. You may also proceed to checkout as a Guest for your convenience.
1. Click on ‘Login’
2. Select ‘Create an Account’
3. Fill in your particulars and click ‘Submit’
You may have entered an incorrect email address or password. Please check and try again.
Simply click on ‘Forgot Your Password?’ and a new password will be sent to you. Login with the new password given and change to a new password in your account settings.
All prices are stated in Singapore Dollars (SGD) and are all inclusive of the prevailing GST charge.
We accept all major credit cards including Visa, Mastercard and AMEX, as well as PayNow, GrabPay, and instalment payments via Atome, Grab PayLater, Pace and ShopBack PayLater!
Absolutely. We do not collect your credit card information. Your financial information is collected by Stripe on our behalf. Click here to find out more about Stripe’s security policy.
Yes, we provide 3x interest-free monthly instalment payments via Atome, Pace and ShopBack PayLater and 4x interest-free monthly instalment payment via Grab PayLater.
We ship locally and internationally.
For all Singapore orders, shipping is free for orders SGD 50 and above! For orders below SGD 50, we charge a standard fee of SGD 5. For other countries, shipping charges excluding import taxes, duties and custom fees will be tabulated at checkout. Import taxes, duties and custom fees, if any, will be collected upon delivery and will be the responsibility of the recipient.
Shipping within Singapore may take up to 3 business days. During peak periods, shipping may take up to 5-8 business days. For international orders, shipping duration will be shown based on the logistics provider you select upon checkout.
For local orders, once your order is dispatched, we will inform you of the expected delivery date. If you have not received your order by the delivery date, drop us an email at enquiry@esteticabeauty.com and we will check the delivery status for you. For international orders, your tracking number will be emailed to you once your order has been picked up by the logistics provider.
For local orders, our delivery partner will inform you in advance prior to your parcel delivery date and time. Please kindly ensure someone is around to receive your parcel. Additional charges may be incurred for subsequent re-deliveries. For international orders, please visit the selected logistics provider’s website for their shipping policy.
You will receive an email confirmation with the order number upon successful transaction. Please also check your junk folder just in case it gets redirected there. If payment has been processed but you did not receive any email confirmation, you can contact us at enquiry@esteticabeauty.com.
It is usually not possible for us to make any changes once it enters our system. This includes not being able to change the items ordered and the delivery address. Therefore, before you process your payment, please do a quick check to ensure everything is correct and to your satisfaction, and of course, you can always reach us at enquiry@esteticabeauty.com for assistance.
As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.
We will do a 1-to-1 exchange if we have verified that incorrect items have been shipped or if your item is defective. We have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:
1. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
2. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable.
All returns will be reviewed first by Estetica and we reserve the right to perform remedies including:
1. Replacing the product with a new item of the same original order.
2. If the item ordered is out of stock, we will give you a full refund in credit for use on esteticabeauty.com/shop.
For all return requests, please email us at enquiry@esteticabeauty.com with your contact details, Order ID and the reason for return. We will be in touch with you to process your request.
Once you have placed an order, you will receive a confirmation email from us, which will have your order number on it. Please keep this in case you need to get in contact with us.
For more information about ést.lab, click here.
For more information about Ericson Laboratoire, click here.
Yes, you can drop us an email at enquiry@esteticabeauty.com and someone will get back to you as soon as possible.