FAQ2023-06-12T16:32:00+08:00


ést.lab

 


E-VOUCHERS

 


FAQ

 

Do I have to create an account before placing an order?2021-09-07T13:29:04+08:00

You have the option of creating an account to facilitate future purchases as all required details and purchase history will be linked to your account once you log in. You may also proceed to checkout as a Guest for your convenience.

Follow these 3 simple steps to create an account:2021-09-07T13:32:02+08:00

1. Click on ‘Login’
2. Select ‘Create an Account’
3. Fill in your particulars and click ‘Submit’

I can’t login to my account. What should I do?2021-09-07T13:32:24+08:00

You may have entered an incorrect email address or password. Please check and try again.

I have forgotten my password. What should I do?2021-09-07T13:32:49+08:00

Simply click on ‘Forgot Your Password?’ and a new password will be sent to you. Login with the new password given and change to a new password in your account settings.

What currency are the prices displayed in?2021-09-07T13:34:14+08:00

All prices are stated in Singapore Dollars (SGD) and are all inclusive of the prevailing GST charge.

What payment methods do you accept?2024-04-02T09:49:09+08:00

We accept all major credit cards including Visa, Mastercard and AMEX, as well as PayNow and GrabPay, and instalment payments via Atome and Grab PayLater!

Is it safe to use my credit card to purchase products?2021-09-07T13:34:52+08:00

Absolutely. We do not collect your credit card information. Your financial information is collected by Stripe on our behalf. Click here to find out more about Stripe’s security policy.

Can I pay in installments?2024-04-02T09:50:08+08:00

Yes, we provide 3x interest-free monthly instalment payments via Atome and 4x interest-free monthly instalment payment via Grab PayLater..

How do I know if my order has gone through?2021-09-07T13:37:22+08:00

You will receive an email confirmation with the order number upon successful transaction. Please also check your junk folder just in case it gets redirected there. If payment has been processed but you did not receive any email confirmation, you can contact us at enquiry@esteticabeauty.com.

How can I change my order after it has been placed?2021-09-07T13:37:42+08:00

It is usually not possible for us to make any changes once it enters our system. This includes not being able to change the items ordered and the delivery address. Therefore, before you process your payment, please do a quick check to ensure everything is correct and to your satisfaction, and of course, you can always reach us at enquiry@esteticabeauty.com for assistance.

Can I cancel my order?2021-09-07T13:38:03+08:00

As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.

Where will I find my order ID?2023-06-12T16:24:09+08:00

Once you have placed an order, you will receive a confirmation email from us, which will have your order number on it. Please keep this in case you need to get in contact with us.

Where can I get more information about ést.lab?2021-09-07T13:41:35+08:00

For more information about ést.lab, click here.

Is there someone I can contact if my question isn’t included above?2021-09-07T13:40:32+08:00

Yes, you can drop us an email at enquiry@esteticabeauty.com and someone will get back to you as soon as possible.

How do I checkout via Atome?2022-07-29T15:48:13+08:00

Click here for more information.

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