We will do a 1-to-1 exchange if we have verified that incorrect items have been shipped or if your item is defective. We have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:

1. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
2. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable.

All returns will be reviewed first by Estetica and we reserve the right to perform remedies including:

1. Replacing the product with a new item of the same original order.
2. If the item ordered is out of stock, we will give you a full refund in credit for use on esteticabeauty.com/shop.